Freshworks Inc. is a software company that provides customer engagement and support solutions. They offer a range of cloud-based software products, including customer relationship management (CRM), helpdesk, and IT service management tools, to help businesses enhance their customer experience and streamline their operations. 

In terms of technical analysis, the stock of Freshworks Inc. has recently gapped lower. A gap occurs when the stock price opens significantly lower than the previous day's closing price, indicating a sudden shift in market sentiment. This gap lower suggests a potential change in the short-term trend and increased volatility in the stock. 

With the short-term trend now appearing messy, it is important for traders and investors to exercise caution. Monitoring the stock's price action and assessing any potential consolidation patterns or trend reversals is crucial before considering any trading or investment decisions.